I've been a loyal client of Land Rover for years. I've had 4 cars with them. Brian Smith is hands down gives the best customer service! Really cares about his clients and goes over and beyond to accommodate for them. If it wasn't for him I would have left Land Rover a long time ago Wish I could say the same about the service department. 0 stars for them!!! Never have I felt so taken advantage of and uncomfortable! Had couple issues going on with car. Got quote from them decided to have work done somewhere else for 1/2 the price. Since I didn't want to get work done with them service department tried to charge me for estimation fee of $198! Then said if I get work done with them they will prorate the $198 towards the total. Never have I ever been charged for an estimate and felt so taken advantage of! And being forced into an uncomfortable situation. Shame on Land Rover to run business like this!
Really great car buying experience. Leased a new Land Rover Sport, my second one now! It went very well, lots of help and no hassle. I had some custom things done and all went great. I was really happy when told I could have a "genus" person come to my home to go over all the features, and to help set things up! What a wonderful service as usually the salesperson shows you minimal things and off you go! My Genus gal Victoria knew everything and it went very well. She spent over an hour with us and we never felt rushed. Best thing was she helped us set our garage door openers which we never could do before on our own.
sales was great and financing was easy and rate is good.
I just purchased A Land Rover Discovery and was so satisfied by the service I received from start to finish. From my first initial contact with Chris regarding whether they had the car I wanted in stock and up until after I purchased the vehicle the customer service I received was all around amazing. Chris was no issue conducting business with me by phone prior to making a trip to the dealership. I know what I wanted and did not want to waste my time if they could not meet my price range. Chris provided me with numbers which then led me to take a trip down there. He had the car ready and was just so courteous and thorough. I purchased my car and then a week later they sent Victoria to provide me with a genius visit. She went over all the bells and whistles with me and taught me all the cool features my car offers. Both Chris and Victoria and all around AMAZING! They provide you with the best customer service experience, ensure the customer is happy and answers all questions. Most importantly they are kind and respectful and take their time. I always dread purchasing cars because I hate all the negotiating and bs I have to hear before the deal is made. This was definitely not the case. I will definitely be back here and plan to refer all my friends and family.
Just bought a 2019 Velar from this dealership. The sales person Robert was very transparent, worked to get a car I wanted that was found in a different dealer. The offices were in the middle of renovations and the staff was attending training that week but he delivered as he promised. The follow up visit by Victoria was also very useful as you can not retain everything and every feature on the day of the sale. She came home to go over again every feature and details of the car. I totally recommend these guys.
i purchased an FPace at the best possible price and received outstanding service and follow up. i would recommend this dealer to anyone.
We purchased a Land Rover recently from Land Rover Mission Viejo. Our service from Grant Ryder was exemplary. He was very attentive and stayed with us all day offering his services. His knowledge about the company and the various models of cars was very helpful to us
they knew what I was looking for and called me when they had on in stock. great follow up and very helpful in a timely manner.
Grant did a fabulous job getting me into a Range Rover sport! I love my Rover and will definitely go back to Grant in the future! Thank you Grant!
First class experience with Soheil of Jaguar Mission Viejo. He was very knowledgeable and customer centric in his approach never once being pushy or aggressive. It just so happened that I was on my way to test drive a tesla and we stopped in to jaguar and coincidentally met Soheil. Very glad for the chance encounter as I am extremely happy with the purchase. Thank you!
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