This was my best car buying experience...no-haggle pricing as their sales prices are already very competitive, they don't push you to buy anything extra and I walked out with a better interest rate than my own bank would have given me. Overall very satisfied
If you are thinking of getting a Jag or Rover please see Liliana!!! Super professional and knowledgeable. It is also worth mentioning the sales manager Brian, super upfront and played no games. I am in the car business my self so I really appreciate that. Also the deal was unbeatable, I drove down from Ventura county for my car. Definitely a 5 star experience!!!
A couple of minutes I arrived and still outside, a sales person -Katia- approached and offered an outstanding service until the deal was closed next day. She even showed up on her free day to make sure everything was going well. Another gentleman (Blonde, with Irish accent) was awesome. My only concern was with the FInance person (I don't recall his name); He was unnecessarily harsh a couple of times. I hope this helps to further improve service
After getting screwed by another service center, I drove an hour to have my car serviced at Mission Viejo. This was by far the best service experience I have ever had and completely worth the drive. Everyone I encountered at this dealer was very friendly and seemed genuinely happy to be there. I worked with Mark Espinoza and he was terrific. He was able to get me in last minute after leaving another almost dealer in tears. The other dealer was definitely trying to take advantage of the fact that I don't know a lot about cards. Mark was nothing but honest and upfront and wasn't trying to oversell me on services. He turned a terrible experience in to a very positive one. He set me up with a rental car and I was in and out of there in no time. I highly recommend using Mission Viejo Land Rover for all of your service needs, even if it isn't your closest dealer. You will be glad you did!
Worked with Kevin Vossen at Jaguar Mission Viejo, first on email, then on phone and in person. Kevin was absolutely the most responsive, professional agent with a straight forward approach of any dealership I have tried to work with over the last couple of weeks. I can't tell you how stressless this purchase of a Jaguar XE Premium 25t went! I am eternally grateful for Kevin and I'm sending my family and friends to him in the future... a straight shooter for sure. Also, a shout out to Anthony Scolieri in finance who was fun and a complete gentleman ;-)!
Mark is excellent. Great service!
Jonathan and Katia were so marvelous to work with. This was our first luxury vehicle purchase and all our preconceived notions of luxury dealerships were thrown out the window when they helped us. We felt so welcome and accommodated. Jonathan was amazing at following up with us and working around our crazy schedules. We are so happy to be part of the Land Rover family and look forward to future purchases.
Great and friendly service. Sometimes they get pretty busy because they do a great job but they always send me with a loaner car. Matt is great to work with and very consciencious.
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