My wife recently purchased a car from Jaguar Land Rover Mission Viejo, and had a good experience. She did a lot of research and found they had very good prices on a wide variety of used cars. The salesman, Ted Schwartz, was very knowledgeable and easy to talk to. Negotiating a sale price can be stressful but she was treated fairly and was able to buy the car she wanted. Ted helped 'sink' her phone to the car, showed her many of the new features in the car, and answered her questions. I wouldn't hesitate to recommend him.
Best car buying experience everChris was pretty much the best car salesmen I have ever interacted with. Did a FaceTime in advance to thoroughly show us the car before we came down from NorCal to make sure we were happy and informed in advance. He honestly pointed out every little scratch, most of which were frankly beneath notice. We flew down and they sent an Uber for us and he had everything ready to go when we arrived. The car was even better than he had portrayed. He was cool, low pressure, honest, and gave us a great deal. They definitely lost money on the deal but treated us as if they were making a fortune. And Anthony the finance manager also was excellent. He had the paperwork ready, didn't try to pressure us to finance, went super quickly past everything that didn't need explaining, and had us out of his office in 10 minutes. These guys are super professional and just plain cool. Highly recommend.
The XF Station Wagon is a stellar car. Alek and team were exceptional with their service and attentiveness. Other than the 2.5 hour wait to sign documents with the Finance team, it was seamless. The car's windshield is advanced which prevents some transponders from working, but Jaguar sent a representative (Victoria) who was very helpful with sharing insights about the car and addressed the problem. Between Alek and Victoria, Jaguar's customer service is some of the best I've experienced.
I got bmw M4 from this store，alek advisor is a patient and kind man.He helps me to get this car，nice price ，nice service and nice communication.
Great dealership and professional sales represantatives Soheil was very considerate and knowledgable.
Over the years I have bought over a dozen cars. I have to say this time buying my Jaguar XF was the best. Alec was extremely helpful and patient. Everyone at the dealership was nice, respectful and efficient. I would definitely go back and recommend this dealership. Especially Alec!!!!
I had a miss understanding that wasn't handled property by the sales manager Heath. Fortunately the general manager stepped in right away and remedied it and I appreciated the action they took. On the service side, Anthony did an amazing job. I appreciated him keeping me informed at every step. He was very helpful and patient. Anthony went above and beyond and exceeded my expectations. Robin, the service manager, was very friendly and helpful. Definitely the service you would expect from a Jaguar and Land Rover dealership. I will come back here for my next car.
I recently purchased the Jaguar F-Pace; working with Alek to complete the sale. The process was smooth and non-pressured. Alek was very attentive; answering all my questions and working with me to get a good deal for the car I wanted.
Matt V took care of our Range Rover when we brought it in with some issues. He was extremely professional and knowledgeable. In the past we have not been happy with the service department at Mission Viejo, thank you for bringing new dynamic people in and changing our minds about the MV location. They have gone from three star to five star and I highly recommend them
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